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Speedway gas station Support Ticket - South Bend, Indiana - Clerk refusing to open register

Speedway gas station Support Ticket - South Bend, Indiana

Clerk refusing to open register

Created By: Sweetsheri55's Picture Sweetsheri55 Last Reply: 9130222's Picture 9130222
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 1

My husband and I regularly go to the Speedway on 933 North in South Bend Indiana. He is the one that always goes in. He often complains about there only being one cashier. Today I had to go in. There was only one cashier. The other employee was wipping down the counters and making coffee. I asked her to please open. She said "I can't, my manger told me to do this". I told her there is a long line and she really should open. She refused. I asked her who her manager was. Her name is Tammara. I asked to speak to her. She wasn't in. I told her that she needed to open when there were so many custemers in the store. She yelled "you're talking to the wrong person". When she finished (still 10-12 people in line), she went in the back room and sat down! If they need one person stocking the shelves at 7:15 in the morning - during the busiest time, then they need to hire another person. I'm ready to go to another place. There is a BP station two doors down. I told everyon that was in line to call and complain. If I'd had my cell phone today I would have called 10 times this morning to complain. Will do that everyday the rest of this week and into next week if something isn't done. Rediculous for it to take 15 minutes to get a cup of coffee! This happens on a daily basis. It is NOT acceptable.


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9130222 says: (4 years ago)
 0
As a speedway employee, I speak on behalf of many other employees. That is absolutely ridiculous that she said her manager told her to wipe down the counters, if her manager wasn't even there. It's not like we get phone calls from our managers telling us to wipe down the counters and make coffee. That's just a small job we do IN BETWEEN customers. She will probably be fired soon for unrelated terms.I'm sorry you were unhappy with the service you received, but I would hope that you know that most of us are friendly!



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