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Speedway gas station Support Ticket - Riverview, Michigan - very poor "customer service"

Speedway gas station Support Ticket - Riverview, Michigan

very poor "customer service" - Speedway Gas Stations

Created By: Richrichard's Picture Richrichard Last Reply: harmonjosephd's Picture harmonjosephd
Priority Level: [Low] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 2
Product: Speedway Gas Stations

I am very upset with the "customer service" I was given at the riverview MI speedway. I was using the atm in the store. I got a recipe, but no money. I asked the young lady behind the counter if the machine was broke. She told me she wasn't sure how to check it. But she would get the manager for me. I told the manager my problem. She very rudely told me to call the number for the atm because it has nothing to do with them. I asked her if the store is supposed to cover it because it is in there store. She could have told me politely that the atm isn't part of their store. Instead she very rudely told me "It's not our problem. We have nothing to do with the atm. I'm not going to keep money in my drawer for one person to make him happy and take a chance on getting robbed." I understand if she could not do it. But that is all she had to say. I feel very disrespected. There is a very little chance that I will ever return to speedway. I think somebody needs to teach the manager some manners and respect for others.


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harmonjosephd says: (4 years ago)
 0
I'm a Customer Service Representative at Speedway in Grand Rapids, MI. The bank pays Speedway to have there ATM in the store. Speedway had no control or access to that ATM. The only thing we can do is call the bank and request the machine be fixed. We aren't allowed to give cash back. As far the employees contact customer service and submit a complaint. It will go directly to the district manager if the complaint is towards the store manager. Speedway strives to provide exceptional customer service and we want our customers to keep coming back. Sorry for the experience and hope you'll visit us again in the future.



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